HollomanFlights.com

TOP CUSTOMER SERVICE QUESTIONS

1. What should I do if I do not receive a confirmation email after making my reservation?
After completing your booking you should receive a confirmation page with your Trip ID # followed by a confirmation email. If you did not receive your confirmation email, we recommend that you check the Spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder. You may also want to add HollomanFlights.com to your “allowed” senders list so that we can send you confirmation emails and information regarding your trip.

To view reservation details:

• All existing reservations, except Vacation Packages, may be viewed at any time on HollomanFlights.com.
• You can access “View Your Trip” on the HollomanFlights.com by clicking on the “Tools” Tab located in the top right corner of the page.
• In the “View Your Trip” Form, you will need to enter the Trip ID and your Last Name to access your reservation details.
• If you do not find your booking listed in “View My Trip,” please email us the details of your booking and we’ll research the matter. Our Customer Care team will make every attempt to reply to you within three hours. If you need immediate assistance please contact us by phone.

Note: Please review special instructions for air, hotel, car, and Vacation Package reservations.

Air reservations:

• Some Airlines may take up to 24 hours to respond with a ticket confirmation.
• Be sure to include the following information in your email to HollomanFlights.com Customer Care:
  • The name of the person making the reservation.
  • The departure (city/airport) and return (city/airport).
  • The departure/return dates.
  • The air fare.

Hotel reservations:

• Be sure to include the following information in your email to HollomanFlights.com Customer Care:
  • The name of the person making the reservation.
  • The hotel name and location (city).
  • The check-in/check-out dates.
  • The hotel rate.

Car reservations:

• Car-rental companies may take up to 24 hours to respond with a confirmation.
• Be sure to include the following information in your email to HollomanFlights.com Customer Care:
  • The name of the person making the reservation.
  • The location city or airport.
  • The pick-up and return dates.
  • The name of the car-rental company.

Vacation Packages:

• If you have not received your confirmation email, most likely, we are still processing your order and confirming your bookings with our partners.
• If it has been more than 24 hours since you made your reservation and you have not received a confirmation email, please email us the details of your booking and we'll research the matter. Be sure to indicate that your booking is a Vacation Package in the Product or Service drop down menu. Our Customer Care team will make every attempt to reply to you within three hours.
• If you need immediate assistance please contact Vacation Package Customer Care dedicated staff at 877-250-6648.

back to top     back to Help